Customer Service Representative II

Customer Service Representative Ii

We are looking for a skilled and dependable Customer Service Representative II to join our team in Baltimore, Maryland. This is a long-term contract position that requires exceptional communication abilities, a customer-focused mindset, and the ability to handle inquiries efficiently. The role involves assisting callers and staff while maintaining a detail-oriented and solutions-oriented approach.

Responsibilities:

• Respond promptly to inbound and outbound calls, addressing customer inquiries with clarity and a detail-oriented approach.
• Assist with order entry processes, ensuring accuracy and attention to detail.
• Provide empathetic and patient customer service, aiming to resolve issues effectively and ensure satisfaction.
• Maintain consistent attendance and reliability, contributing to a high-functioning team environment.
• Collaborate with internal staff to address concerns and provide solutions in a timely manner.
• Demonstrate flexibility in scheduling to accommodate varying business hours and needs.
• Travel to the specified location as required, ensuring availability to meet onsite responsibilities.
• Uphold company standards for communication and conduct while engaging with customers and team members.

Requirements:

• Proven experience in call center customer service or a similar role.
• Strong verbal and written communication skills to convey information effectively.
• Ability to manage inbound and outbound calls while maintaining a positive demeanor.
• Proficiency in order entry systems and processes.
• Demonstrated reliability and ability to remain calm under pressure.
• Customer service orientation with a focus on patience, empathy, and problem-solving.
• Flexibility to adapt to scheduling demands and business needs.
• Capability to commute to the Baltimore, Maryland location as required.