Customer Service Representative - Corporate

Job Opportunity: Customer Service Representative

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule (in a Wolters Kluwer office 2 days a week), and amazing benefits.

As the Customer Service Representative, you will play a crucial role in supporting our customers by enhancing their experience while also supporting your team. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Key tasks include: responding to a wider range of customer inquiries via email and phone, from preparation, online filings, research, estimate creation, project management, or other items as assigned to support the team, resolving moderately complex customer issues and complaints, processing and verifying customer orders and billing information, assisting with account upgrades and changes, providing detailed product and service information, documenting and escalating unresolved issues as needed, participating in the training of new hires, updating and maintaining customer records, conducting follow-ups to ensure customer satisfaction, and adhering to compliance and quality standards.

You're a great fit if you meet these requirements: 1-2 years of direct industry experience in the corporate & registered agent industry, 50-state corporate transactional experience that includes document retrievals, incorporation/formation, registration/qualification, amendments, annual/biennial reports, reinstatement/requalification, dissolution/withdrawal, tax clearance, address change, & merger/conversion, located within 50 miles of a Wolters Kluwer office and able to work a hybrid schedule, being in the office 2-days a week. Advanced communication, customer insight, complex problem-solving, analytical skills, leadership, CRM expertise, process improvement, and industry knowledge.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html.

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We are recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020, and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019, and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.