CRC Benefits - Account Manager, Large Group Benefits (hybrid)

Large Group Account Manager

The Large Group Account Manager is responsible for developing long lasting partnerships with our customers and providing a top-tier customer experience while managing accounts and services. Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Key Responsibilities

• Interact between client, broker, and carrier to ensure a smooth sales and service transition.
• Gather all information and prepare presentations for clients.
• Periodically travel to client locations to assist and present in strategy and enrollment meetings.
• Develop and maintain client relationships.
• Establish proactive communication to ensure their understanding of quality and service issues and develop/maintain customer loyalty.
• Research and respond to questions.
• Maintain a good understanding of the Company's products and processes and how agents/brokers interact with these products and processes.
• Suggest or recommend products or services that would best complement the existing benefit package.
• Work with our carrier and internal contacts to get competitive pricing on these products and try to implement.
• Maintain and updates client benefit information in our internal systems.
• Coordinate any client policy changes with other departments.
• Resolve escalated issues for clients.
• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.
• Occasional long, irregular hours.
• Occasional vehicular travel.

Education and Experience

• Associates degree or equivalent and a minimum of three (3) years related experience.

Certifications, Licenses, Registrations

• State Life & Health License preferred.

Functional Skills

• Working knowledge of group ancillary products and medical products.
• Communicate effectively with internal and external personnel, both verbally and in writing.
• Read and comprehend job-related documents.
• Research and resolve problems with carriers and brokers.
• Work in and contribute to a positive team environment.
• Manage multiple tasks simultaneously.
• Keeps abreast of current trends and regulatory issues surrounding benefit plan design and administration and pass them to brokers and/or clients as necessary.
• Ability to use a PC, computer terminal and/or telephone.
• Strong knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; proficient in common web browsers such as Google Chrome and Microsoft Edge.

The annual base salary for this position is $65,000 - $80,000.

General Description of Available Benefits for Eligible Employees of CRC Group:

At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.