Carelonrx Account Manager II

CarelonRx Account Manager II

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The CarelonRx Account Manager II is responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a complex book of business.

How You Will Make An Impact

Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.

Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.

Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.

Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.

Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.

Responsible for operational understanding of all Rx products and solutions.

Supports implementation for new/existing clients and contract renewals.

Trains/mentors lower-level Account Management staff.

Minimum Requirements

Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background. Travels to worksite and other locations as necessary.

Preferred Skills, Capabilities and Experiences

PBM experience strongly preferred. Experience in a client facing role preferred. Account management experience preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).