Regional IT Service Delivery, Staff Professional

Regional It Professional

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Marvell is seeking a dynamic and experienced Regional IT Professional to be part of our Europe-based IT team, responsible for delivering exceptional end-user support and relationship management. The successful candidate will provide local IT support and ensure the delivery of high-quality IT services. This role is crucial in serving as the single point of contact for all IT-related matters, advocating for resolution of IT issues, and communicating IT updates to local employees.

IT Support and Services

• Perform delivery of local IT end-user support, ensuring timely resolution of issues.
• Provide smart hands and feet support to IT infrastructure teams.
• Ensure the availability and reliability of local IT services and infrastructure.
• Drive local adoption of global IT service management processes and tools in alignment with Marvell's global IT standards.
• Ensure compliance with global IT security policies, data protection regulations, and internal audit standards.
• Manage local IT assets (laptops, peripherals, network equipment, etc.) and ensure proper lifecycle management.
• Support IT budget planning, procurement, and cost control for the region.

Relationship Management

• Serve as a point of contact for IT-related matters in Europe.
• Serve as a regional champion for IT user experience, proactively identifying areas for improvement based on feedback, metrics, and engagement.
• Partner with business stakeholders to understand IT pain points and prioritize initiatives that enhance end-user productivity and satisfaction.
• Act as the escalation point for critical IT incidents impacting the region.
• Conduct regular reviews of satisfaction scores (CSAT), drive root cause analysis of repeat issues, and implement corrective actions.
• Communicate IT changes and updates to local employees effectively.

What We're Looking For

• Minimum of 5 years of experience in IT support or a similar role.
• Experience in providing end-user support and IT infrastructure management.
• Familiarity with IT infrastructure (networking, servers, storage, etc.) to assist in resolving related incidents and supporting local IT projects.
• Knowledge of IT infrastructure, including networks, servers, and storage.
• Familiarity with IT service management frameworks (e.g., ITIL).
• Experience with cloud services and virtualization technologies.
• ITIL, CompTIA A+, CCNA, CITM, or other IT certifications are required.
• Experience working in a multinational, high tech company.
• Familiarity with regional IT challenges and opportunities.
• Hands-on experience with IT operations and infrastructure support.
• Proficiency in English both written and verbal.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We're dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us.