Customer Service Representative

Maternity Cover Role

This role is designed to contribute to an excellent fill rate on time level and high customer satisfaction, by executing the Order To Cash process, ensuring pro-active resolutions of delivery issues.

Key Responsibilities

• Responsible for the order to cash process. Receive and handle orders from customers via EDI, phone or e-mail.
• Responsible for running a manual quota process when needed due to product shortage or special activities
• Make sure that a valid price agreement exists and make sure that the customer is invoiced a correct price.
• Follow the different customer logistic guidelines and freshness before the delivery takes place
• Join weekly CMOS
• Work closely with our logistic partner to ensure that the handling and distribution is performed according to the customer requirements.
• Responsible for coordinating the delivery of material on time to the salesforce.
• Responsible for updating internal stakeholders regarding our delivery situation.
• Drive efficiency in the supply chain through tight collaboration with our customers
• Manage proactive communication with customers' replenishment department on potential service issues (orders/deliveries, 3PL delays) as well as on master data changes (new launches, promotional activities, new EAN codes)
• Manage claims and customer returns together with AR
• The role might require occasional travelling (mostly to customers to build supply efficiencies)

What are we looking for?

• High Diploma School
• Language skills: Solid English level (written and oral) plus fluent spoken and written in Danish or Swedish
• Good communication skills
• Customer Oriented
• Previous experience: experience in similar role is preferable
• Systems knowledge: experience using SAP / Atlas is preferable, as well as experience of using office productivity software (such as Microsoft Outlook, Excel, PowerPoint etc.)

What can you expect from Mars?

• Work with 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we strive to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.