Customer Service Officer Export (F/M/ X) - CDI

Export Customer Service Officer

In an international context marked by increasing regulatory complexity and product diversification, the role of Export Customer Service Officer is key to ensure the smooth operation of cross-border order flows within the Value Chain Operations function. This position applies standardized export processes for pet food between the export hub and Royal Canin units worldwide, to guarantee product availability and excellent customer service.

Localisation: Cambrai

Segment: Royal Canin

Type de contrat: CDI

We are looking for candidates with a minimum Bachelor's degree in International Trade, Supply Chain Management or a similar field. Minimum 2 years of experience in Export Customer Service or Supply Chain, in interface between supply functions and import parties. Proficiency in computer tools (ERP, Office Pack). Solid knowledge of export operations: Incoterms, customs clearance, international transport, export documentation requirements.

Fluency in English (C1 level) is required. Basic APICS certification is appreciated. Adaptability in a multicultural environment.

Your missions will include managing the processing of orders from the export hub to the exit point of the exporting region while ensuring compliance with procedures. Coordinating logistics flows between factories, customers, authorities, carriers, and customs. Managing transport modes (truck, maritime, air) and tracking shipments to the exit of borders.

Preparing and verifying export documents in accordance with international regulations, in collaboration with the Regulatory Affairs team. Communicating proactively with customers on order status, shipping schedules, documents, invoices, and credit notes. Supporting customer portfolios on export/import issues and ensuring compliance with internal processes.

Following up on credit notes and market performance; conducting regular meetings with importing units to review orders and performance indicators. Sharing best practices and reporting risks or problems to the relevant teams.

Contributing to continuous improvement initiatives with the Regional Export Manager.

Location: Soisson, Marmande, Annecy, or Valence

Segment: Royal Canin

Type de contrat: CDI

Within Royal Canin, the Commercial Delegate Pro is responsible for developing partnerships with professional actors in the world of dogs and cats (breeders, clubs, trainers, etc.) in a defined territory. They implement commercial action plans in line with the national strategy and sector needs.

We are looking for candidates with a Bac+3 to Bac+5 degree (commerce, sales). First successful experience in a commercial role. Excellent interpersonal skills, service orientation, and a taste for the field. Ability to negotiate, analyze data, and manage priorities. Proficiency in office tools (Excel, PowerPoint, etc.). Initiative, creativity, and autonomy.

Your main responsibilities will include recommending and promoting the prescription of Royal Canin health nutrition solutions. Ensuring brand visibility and respect for its image in the field. Implementing a commercial action plan tailored to each client. Deploying Royal Canin services and supporting their adoption among target clients. Participating in professional exhibitions and events. Following quantitative and qualitative objectives of the sector. Identifying client needs (technical assistance, veterinary, etc.) and mobilizing the right contacts.

Working closely with internal teams (customer service, ADV, sales managers, etc.). Conducting regular reporting in the CRM and contributing to the continuous improvement of the action plan.

What are the benefits of Mars? You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcome and welcomed by more than 100 other Associates' dogs!

You will work within a unique campus, on the outskirts of the Camargue, which brings together more than 800 Associates working for: the international headquarters, the French subsidiary, two laboratories, a kennel, and a cattery with more than 200 cats and dogs, and finally the largest factory of the Royal Canin group.

Unique and ideal working conditions to become a leader in animal health through nutrition!

You will evolve in the heart of an innovative production factory that will challenge you every day.

The CSR commitments of Royal Canin, to build a better world for tomorrow:

Since 2015, no waste to landfill has been carried out by the Royal Canin factories.

All Royal Canin products manufactured in Europe are ISO 14001 certified from design to the entrance of factories.

Since 2017, Royal Canin supports the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via scent.