Customer Service Coordinator

Customer Service Coordinator

We are looking for a highly motivated and agile Customer Service Coordinator to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the order-to-cash cycle with operational excellence, ensuring that our customers receive timely, accurate, and high-quality service.

In addition to managing day-to-day order operations, we are also seeking someone eager to grow into strategic supply chain initiatives, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain.

This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment—always in line with Mars Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.

What Are We Looking For?

• Bachelor's Degree - Supply Chain or Business degree preferred
• 2–5 years of experience in customer service, order management, or supply chain (preferably FMCG)
• Solid knowledge of order-to-cash operations
• Experience with ERP systems (SAP preferred)
• Excellent coordination and communication skills
• Detail-oriented with strong problem-solving ability
• Agile mindset and a desire to learn beyond daily tasks
• Fluent in Turkish and English (both written and spoken)
• Strong team spirit

What Will Be Your Key Responsibilities?

• Lead and execute the end-to-end order management process, including order entry, customer confirmation, delivery coordination, and issue resolution
• Serve as the primary contact for customers; provide timely and solution-oriented support
• Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment
• Monitor stock availability and communicate proactively with customers regarding delivery timelines
• Maintain and improve KPIs related to service level, order accuracy, and on-time delivery
• Support or participate in improvement projects related to customer experience, efficiency, and digitalization—on top of operational responsibilities
• Ensure all activities comply with company standards and regulatory requirements
• Embrace and promote Mars culture and values in daily work

What Can You Expect From Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.