Sr. Commercial Account Executive

Senior Commercial Account Executive

Marsh McLennan Agency is seeking a Senior Commercial Account Executive to manage the Client Insurance Program, utilizing the agency management system. This role generally manages larger and more complex accounts than the Account Executive. Duties include acting as a main point of contact with the Producer, initiating correspondence with the marketplace, functioning as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program, and maintaining positive client relationships.

The Senior Commercial Account Executive will also manage upcoming deadlines and events, inform and update the Producer as needed, manage Accounts Receivables, and handle Direct Billing with respect to Cancellations. They will be responsible for ensuring the following are accomplished (via delegation to Account Manager or external resources): create Acord applications, including Supplementals, for submissions to Marketing Department and/or carriers; create and complete COPE spreadsheets, as needed; prepare Loss Summaries; prepare proposals for renewal terms; issue Acord Insurance Binders for renewal terms; initiate Premium Finance Requests; prepare Schedules of Insurance for delivery to client; prepare policies for delivery to client; process Policy Audits and Monthly Reports; identify and resolve Accounting discrepancies; create requests for changes to client’s coverages; process mail and phone requests on a daily basis; prepare Acord applications.

Additionally, the role involves preparing documents for renewal terms, including Insurance Proposals, Acord Insurance Binders, and Certificates of Insurance; adhering to document retention software documentation guidelines; managing Perform Quality check and control on insurance policies in their entirety; and making recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs.

The Senior Commercial Account Executive will function as a team member of the Client Services team to ensure superior service to all MMA Clients. These activities include delegating and managing tasks given to the Account Manager, as well as outsourcing teams, as appropriate; ensuring tasks from both the Account Manager and outsourcing team are completed as directed; ensuring the Account Manager is performing all tasks as outlined in the MMA AM Job Description; providing direction and guidance to other members when appropriate; treating clients, prospects, and company employees with courtesy and respect; contributing to a team approach toward meeting goals and providing excellent client service; coordinating and monitoring usage and quality of outsourcing teams; seen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and development; building and maintaining vendor relationships; negotiating with carriers on cost and program design; assisting in plan recommendations for the client; coordinating, presenting, and attending client meetings including though not limited to scheduling/participating in mid-year and renewal meetings, including coordinating materials used in meetings (minimum of 12 visits per year with demonstrated meeting purpose).

The role requires demonstrating technical expertise to assist in maintaining the Client Insurance Program, including analyzing insurance quotes and making recommendations; comprehending and interpreting Insurance Contract requirements for Certificates; communicating with insurance carriers as needed; communicating with clients as needed; client-facing meetings as required, either in-house or offsite; staying up to date on carrier plans and websites; becoming proficient using premium analysis software; utilizing carrier online rating programs as necessary; maintaining knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager; designing insurance program for client based on defined needs; utilizing agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.); identifying and addressing any coverage gaps with producer, carrier, and client; becoming a subject matter expert and resource in area of interest or technical capability.

Requirements include being a licensed Texas P&C Agent, having a Bachelor’s Degree, preferred; 5-7 years of Account Executive experience preferred; minimum of 7-10 years of midmarket Commercial Account Executive experience preferred; CIC & CRM, or CPCU required; if no designation, then 10-15 years of experience as an Account Executive preferred; demonstrated ability to meet and exceed objectives through effective delegation and account management; ability to multi-task and prioritize work; willingness to work to meet client needs beyond scheduled hours; proficiency at Word, Excel, and current internet technologies; proactive work style; ability to learn, analyze and comprehend commercial lines of insurance; ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity, and tactfulness; demonstrated track record of interacting with, meeting with, and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail, and periodic meetings and planning sessions; ability to interact with, support, collaborate with, and direct employees in a variety of subordinate, peer, and superior employee roles; ability to speak professionally and comfortably in front of others; willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessary; maintaining and exhibiting a positive, professional attitude in the performance of your job, treating clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters, and contribute to a company team approach toward meeting agency goals and providing excellent client services; represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client; ability to travel to meet client service needs when necessary.