Senior Account Manager - Global Benefits Management (health & Benefits)

Global Benefits Management Team Lead

We are seeking a talented individual to join our Global Benefits Management (GBM) team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

What Can You Expect?

The Global Benefits management team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

You will be the client relationship lead for your own portfolio of dynamic clients, supported by different project managers. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and have the ability to guide/mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We Will Count On You To:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management supporting multinational clients place their health and risk policies across Asia.
• Design, develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Execute clients ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
• Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
• Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.
• Contribute to business development pursuit activities in alignment with our sales team and onboarding process signing of statements of work and developing rules of the road.
• Review of current team ways of working and providing suggestions for improvement.

What You Need To Have:

• Strong domain knowledge and experience in health and benefits domain
• 5+ years of experience with global or regional benefit management
• Experience working across multiple countries
• Strong oral and written communication & presentation skills
• Good analytical skills reading, interpreting and communicating data
• Strong attention to detail
• Ability to work within a team environment across borders & manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.