Manager - Implementation Services

Manager - Implementation Services

Wealth Implementation team is seeking candidates for the following position based in the DLF / Noida / Pune office.

The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

• Elicit, analyse and document requirements using appropriate techniques, and translate requirements from German language to English
• Perform Planning activities to determine the best approach and techniques for self on the project
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts' expertise
• Perform stakeholder analysis and establish strong stakeholder relationships
• Ensure requirements traceability is managed and maintained throughout the project lifecycle
• Perform solution analysis to ensure that solution meets the needs of the requirements
• Prepare functional and technical specifications, including process diagrams and user manuals
• Manage the provision of information to establish the agreed data integration platform, liaising with the Data Analyst and external stakeholders where required
• Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Adhering to the User Centred Design processes, working to agreed sprint and release plans
• Support test team activities including triage and impact analysis
• Contribute to the development of new artefacts for re-use and to improve efficiency
• Provide learnings back to Analyst Team and to contribute to continuous improvement
• Support in implementing new systems and processes

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you for:

• Innovation/Creativity
• Able to deal with ambiguity & challenge the status quo
• Pioneer new approaches
• Able to apply critical thinking
• Decisions Making
• Communication
• Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.

What you need to have:

Knowledge & Skills:

• Domain & Tools:
• Subject Matter Expert in Wealth (DB/DC) domain, US DB domain preferred.
• Experienced on any wealth platforms
• Previous experience in the financial services industry, particularly the Pension industry is desirable
• Detailed understanding of Implementation life cycles:
• Analysis
• Business Analysis Skills - Planning and Monitoring, Elicitation and Collaboration, Requirements Analysis and Design Definition, Solution Evaluation
• Responsible for delivering all projects, scoping, resourcing, prioritization and providing estimates to stakeholders.
• Ability to forecast and plan resources for the project and estimate timelines.
• Should be expert with doing Root Cause Analysis (RCA) and techniques.
• Testing:
• Conducting tests and validations to ensure that the solutions meet the requirements and standards
• Breakpoint analysis of High complexity requirements to create a detailed test plan and corresponding user stories.
• Subject Matter Expert in Database, Web, Letters & Calc Testing - break pointing of requirements, user stories setup, Checker Configuration, Manual calculations.
• Data:
• Thorough understanding of Data Load, Checks, Database
• SME level in ETL process (MS Access and SQL Server )
• Expert SQL (PL-SQL), VBA, Excel Add-ins coding skills and macros creation
• Deep understanding of SQL queries to write stored procedure or highly complex queries.
• Basic knowledge of Python / Power BI is preferred
• Project / Task Management:
• Good understanding of Agile and Scrum methodologies
• Service Now (now SPM) – Demand, Capacity and Allocation, Project Tracking
• Expert in using JIRA for day to day task management
• Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines.
• Ability to collate and analyze project metrics.
• Ability to manage (delivery, Quality & tracking) projects.
• Understand the SOW, scope agreed, and SLAs agreed with client – connect with CRM and Sales team.

Education:

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream

Eligibility:

• Minimum 9 years' experience in service industry
• Minimum 12 months experience in Current Role.
• Should have at least "On Track" or equivalent rating in last appraisal.
• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months
• Should not have applied for any other IJP within Mercer in the last 3 months

What makes you stand out?

• Adaptable communicator, facilitator, influencer, and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively