IT Support Senior Analyst

IT Support Senior Analyst

We are looking for a talented IT Support Senior Analyst to join our team in the IT department in Mexico City. This position is hybrid and requires working at least 4 days a week in the office.

We count on you to:

• Investigate, classify, diagnose, and resolve technical issues in applications reported by customers.
• Assist in problem resolution and incident management.
• Develop and maintain a deep knowledge of our product offerings.
• Provide support for applications until tickets are resolved.
• Formulate proposals for problem resolution and/or improvements.
• Ensure that all relevant processes for implementation, support, and change management are followed (e.g., Software Development Life Cycle and Change Management).
• Support project teams to ensure that technology-related projects are successfully implemented, on time, and with minimal impact on the production environment.
• Manage internal clients and global exposure.
• Provide support to various regions, including the U.S., Canada, and Latam.

What do you need to have?

• Title of technician or degree in a discipline related to technology.
• Knowledge in Service Desk
• Minimum of 1 to 3 years of experience in IT support or related areas.
• Advanced proficiency in English.

What makes you stand out:

• Ability to work within a team environment.
• Ability to independently plan, organize and prioritize one’s own activities.
• Ability to independently plan, organize and prioritize a small team’s activities.
• Ability to express ideas clearly in both written and oral communications.
• Good presentation skills.
• Ability to train both business colleagues and technology colleagues.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.