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IT Support Senior Analyst

Provide technical support for applications across multiple regions and ensure incident resolution
Mexico City
Junior
2 days ago
Marsh McLennan

Marsh McLennan

Provides global professional services in risk, strategy, and people, specializing in insurance broking, reinsurance, consulting, and investment solutions.

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IT Support Senior Analyst

We are looking for a talented IT Support Senior Analyst to join our team in the IT department in Mexico City. This position is hybrid and requires working at least 4 days a week in the office.

We count on you to:

  • Investigate, classify, diagnose, and resolve technical issues in applications reported by customers.
  • Assist in problem resolution and incident management.
  • Develop and maintain a deep knowledge of our product offerings.
  • Provide support for applications until tickets are resolved.
  • Formulate proposals for problem resolution and/or improvements.
  • Ensure that all relevant processes for implementation, support, and change management are followed (e.g., Software Development Life Cycle and Change Management).
  • Support project teams to ensure that technology-related projects are successfully implemented, on time, and with minimal impact on the production environment.
  • Manage internal clients and global exposure.
  • Provide support to various regions, including the U.S., Canada, and Latam.

What do you need to have?

  • Title of technician or degree in a discipline related to technology.
  • Knowledge in Service Desk
  • Minimum of 1 to 3 years of experience in IT support or related areas.
  • Advanced proficiency in English.

What makes you stand out:

  • Ability to work within a team environment.
  • Ability to independently plan, organize and prioritize one’s own activities.
  • Ability to independently plan, organize and prioritize a small team’s activities.
  • Ability to express ideas clearly in both written and oral communications.
  • Good presentation skills.
  • Ability to train both business colleagues and technology colleagues.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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IT Support Senior Analyst
Mexico City
Technical Support
About Marsh McLennan
Provides global professional services in risk, strategy, and people, specializing in insurance broking, reinsurance, consulting, and investment solutions.