Senior Analyst - IT Support

Talented Individual Opportunity In Milan

We are seeking a talented individual to join our team. This role will be based in Milan.

We will count on you to:

Join the Marsh McLennan Group IT support team, which provides support for technology assets and manages incidents for internal customers (colleagues), provides training on the tools used, and manages the IT infrastructure for the Oliver Wyman Group company.

What you will love:

• A close-knit team

• Working in a dynamic, collaborative, attentive, and stimulating international environment

• Supporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees)

• Working in a constantly evolving environment and supporting various IT projects

• Interacting with various international corporate teams

What you need to have:

• Analyze and resolve first- and second-level incidents

• Prepare, provide support, and deliver laptops and phones used by our employees

• Manage escalated incidents or requests requiring higher technical expertise or the involvement of subject matter experts internationally

• Monitor activities using our internal incident management tool ServiceNow (opening, managing, and resolving/closing cases)

• Collaborate with international IT teams and participate in migrations and rollouts

Prerequisites:

• At least 3 years of experience, ideally in an IT services company

• Good knowledge of the Windows operating system and laptop hardware

• Demonstrate good interpersonal skills and teamwork ability

• Ability to work under pressure, appropriately manage priorities and available time

• Autonomous, rigorous, motivated, and focused on internal customer satisfaction

• Ability to summarize and manage multiple issues simultaneously

• Effective communication

• Critical thinking, providing suggestions

What makes you stand out?

• Your motivation and mental attitude

• Your knowledge of the IT world

• Your expertise in providing IT support

• Your focus on internal customer satisfaction

• A good level of English, both written and spoken

• Knowledge of ServiceNow, willingness to travel occasionally, and willingness to work exceptional weekends will be considered a plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.