Pension Administrator - Customer Service

Pension Administration - Customer Service

We are seeking a talented individual to join our Pension Administration - Customer Service team at Mercer. This role will be based in Montreal or Quebec City. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will work as part of a team in customer service within Mercer's Pension Administration and provide high-quality administration services to a client portfolio, including exceptional and timely customer service in all your client interactions. You will also be part of a company committed to improving the health, wealth, and careers of its clients and their employees.

We will count on you to:

• Respond to participant and administrator inquiries by phone and email;
• Receive, analyze, and process documents received for benefit payments;
• Process payment requests by calculating amounts payable with interest up to the payment date;
• Update the client database (requesting and validating data, using various systems and databases, processing data and accumulating benefits and other relevant information, reconciling participation data, etc.);
• Participate in the production of annual participant statements;
• Understand plan provisions and applicable laws;
• Participate in the development of various new procedures;
• Assist in producing certain benefit calculations.

What you need to have:

• College diploma (DEC) in administration or relevant work experience;
• Bilingualism in both English and French
• Excellent oral and written communication skills;
• Proficiency in Microsoft Office (especially Excel and Word);
• Demonstrate the following skills: excellent analytical and organizational abilities, thoroughness, attention to detail, ability to work in a team, autonomy, and initiative.

What makes you stand out?

• Work experience with defined benefit pension plans is an asset.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@mmc.com