Client Services Specialist

Client Operations Role at Marsh

We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in the Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

We will count on you to:

• Ensures timely and accurate production/processing of complex documents/information (including report preparation)
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships
• Adheres to Company policies and performance standards
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

What you need to have:

• High School Certificate or equivalent.
• Minimum of 2 years' experience in a similar broking/operational role, preferably in an insurance-related field.
• Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
• Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

What makes you stand out:

• Strong communication skills (verbal and written).
• Ability to work under pressure and meet deadlines through effective time management.
• Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.