Client Service Leader - Captives

Client Service Leader

Marsh is seeking candidates for our Client Service Leader position based in the US. Marsh Captive Solutions is transforming our workplace into a vibrant environment focused on transparency, empowerment, and professional growth. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting-edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction. Join us in building a workplace that champions your well-being and career advancement.

The Client Service Leader will play a critical role in supporting the Deputy Regional Leader and translating Leadership's vision and strategy into actionable steps for the teams they directly manage. This position will serve as a key partner to the Deputy and Regional Leaders, providing direct leadership, guidance, and support to client teams. The Client Service Leader will also have a position within the Leadership Team, actively working to create and execute strategic initiatives.

We will count on you to:

• Manage a team consisting of Deputy Team Leaders, Client Team Leaders, Account Managers and Account Administrators. Providing strong leadership to Deputy Team Leaders, fostering a high-performance culture and ensuring effective collaboration.
• Deliver and help manage the execution of initiatives, setting clear goals, and providing guidance and support to Deputy Team leaders.
• Collaborate with the Deputy and Regional Leaders to establish a cohesive team, ensuring teams under their direction are aligned, motivated, and performing at their best to achieve the organization's goals.
• Take a proactive approach to managing client relationships, working closely with the Client Team Leaders to ensure client satisfaction and retention.
• Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships.
• Act as a point of escalation for any client-related issues or concerns, ensuring timely resolution and/or further escalation to the Deputy and Regional Leaders.
• Drive operational efficiency, streamlining processes and optimizing resource allocation.
• Implement best practices and leverage optimal utilization of resources, including technology to enhance productivity and work with COG effectively to deliver high-quality services to clients.
• Support and oversee the successful execution of change initiatives, ensuring colleagues understand the "why" and the "how" of the change and allowing a smooth transition and effective adoption of new processes and systems.
• Communicate change objectives, vision, and benefits, fostering a positive attitude towards change and addressing concerns and resistance from team members.
• Foster a positive and inclusive work environment, promoting colleague engagement, motivation, and professional development. Hold Deputy Team Leaders accountable for maintaining and increasing engagement within their teams.
• Help develop and implement effective internal communication strategies to foster a sense of connection and consistent messaging within the region. Facilitate communication channels to promote information sharing, updates, and alignment.

What you need to have:

• Bachelor's degree in insurance, accounting, or related field.
• A minimum of 5 years of recent captive, finance, accounting, audit or insurance experience
• Experience in leading teams

What makes you stand out:

• An internationally recognized professional accounting designation, such as a CPA, CA, ACCA or ACA.
• Prior captive management with knowledge of local regulations and procedures, with a commitment to continuous learning.
• The ability to provide training to Client Service Accountants and Client Service Managers, fostering a culture of empowerment and professional growth
• Familiarity with captive insurance policy structures with technical ability to discuss regulatory updates with clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.