STO Executive, Digital Implementation PMO (one Year Contract)

Sto Executive, Digital Implementation Pmo

Reporting to the Director of Restaurant & Bar - Greater China, and a dotted reporting line to the Director of digital platform and products, the responsibilities of this role include setting implementation plan, collaborating with other project leaders in order to further support hotel in communications, system setup, establishing service procedure, upholding brand standards and ensuring all projects are launched on time and executed successfully.

The STO Executive, digital implementation PMO is responsible for:

1. Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
2. Managing the day-to-day activities, continuously evaluating projects to ensure they are meeting Marriott standards, and meeting deadlines.
3. Execution as well as documenting the project's progress, dependencies, issues and risks.
4. Documenting the project's status,
5. Drafting new and improving existing project management policies and processes.
6. Conducting project training webinars.
7. Collaborating inter-company and other vendor partners
8. Reporting regularly to the Greater China Operations team (VP Ops, GC SDFB and Regional Director of Operations), other tasks include revenue analysis and project status updates.

Candidate Profile

Education and Experience

• Bachelor's degree from an accredited university in related field.
• 2-3 years of experience in hospitality industrial, F&B operations (prior service experience in a restaurant or Bar)
• Good presentation skill
• Familiar with Marriott Bonvoy loyalty program and has experience with project management.
• Good understanding of Microsoft Office software, Excellent communication skills and the ability explain findings and status accurately.
• Clear understanding & experience of how a digital product is implemented to hotels.
• An ability to assess delivery risks and understand high level of effort for stories/tasks.
• An ability to document and communicate in both English and Mandarin Chinese.
• Well organized and able to work under pressure.
• Self-motivated team player that works well with counterparts from various functions/departments and can influence the work of counterparts without direct reporting accountability
• Ability to influence without authority, collaborating with technical and cross-functional teams who do not report into this role to get things done. Proficient interpersonal skills, personable yet persistent.
• Ability to analyze and use data to inform decisions.
• Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business.
• Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements
• Flourish in ambiguity, setting own goals and effectively delivering them in a very fast-changing environment. Motivated by making life better through technology and wanting to be part of a team that makes this happen.

Core Work Activities

Project management

• Define projects plan and breakdown into phases with feasible timeline and approach.
• Delegate tasks on the projects to associates best positioned to complete them.
• Make effective decisions or escalate to project leaders when presented with risks and dependencies.
• Serve as a point of contact for all disciplines on the projects.
• Communicate with project leaders to keep the project goal is aligned.
• Perform quality control on the project throughout implementation to maintain the standard/timeline expected.
• Adjust schedules and targets as needed.

Performance Measurement

The Director of Restaurant & Bar - Greater China and Digital Manager will set up goals and review performance on a quarterly basis.