Account Executive - Remote Eligible

Account Executive

The Account Executive reports to the SVP of Client Experience and is responsible for providing account management service and consulting to clients of Marpai Health while developing overall strategies on best practices and processes for the team. The Account Executive will work in a fast-paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible with regards to our customers and clients. In this role, the Account Executive is also expected to travel for client meeting around the Country as required.

What You Will Be Doing:

• Provide account management services and consulting to a book of business of Marpai clients.
• Maintain positive relationship with customers, brokers and business partners while ensuring satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
• Develop and maintain annual Client Strategy Plans
• Deliver and present client utilization and other data reporting
• Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written
• Obtain signatures for critical legal, compliance, contractual or other documents required
• Key point of contact for client and broker through implementation and renewal
• Manage and maintain information within the CRM platform
• Proactively engage client/broker in discussion involving new products and services
• Refresher training for client/broker on our client/member portals
• Provide interpretation and recommendations related to reports that Marpai provides to customer on an ongoing basis.
• Attend open enrollment, health fair, on-site client/broker meetings as needed
• Effectively renew their book of business.
• Work with customer service teams to resolve VIP and other escalated service issues.
• Remain current on trends and industry knowledge establishing self as subject matter expert
• Technically savvy, proficient in all MS Office products preferably with advanced Excel skills
• Other duties as required

What Success Looks Like:

• Successfully manage and renew a book of business by delivering strategic, consultative account management and best-in class client service.
• High client satisfaction, strong renewal rates, on-time delivery of strategy plans and reporting, and effective management of client relationships.
• Retained and expanded revenue, successful renewals, increased product adoption, and minimized escalations.
• Strong cross-functional collaboration, accurate and timely CRM updates, proactive communication, and contribution to team best practices.

What Do You Need:

• Minimum 5 years of account management experience with results in the TPA or benefits industry
• Four-year college degree preferred, or experience equivalent is preferred
• Active State Health agent license ideal
• Strong verbal and written communication skills to effectively and accurately execute duties
• Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus
• Thorough understanding of stop loss contracts and renewal process
• Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks
• Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution
• Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
• Broad knowledge and understanding of broker and consultant channels and competitive market leading to success in those related channels.
• Able to work independently in a fast paced environment

Work Requirements:

• Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
• Travel expectations minimal

Why Work at Marpai?

• Generous PTO
• Medical and Prescription
• Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental
• Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield
• Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.