Operations Support Analyst

Operation Support Analyst

Founded in 1954, Sterling Crane has been one of North America's premier leaders in the heavy lift industry offering operated and bare rentals, sales, parts, and unparalleled service to all our customers. We boast one of the largest inventories of modern lifting equipment in North America, in excess of 1000 units. We're winning a better way. At Sterling Crane USA, you truly get the best of both worlds --the dynamic opportunities that come with being part of a growing, U.S. -based company, combined with the strength, stability, and long-term vision of being part of Marmon and Berkshire Hathaway.

The Operation Support Analyst plays a key role in supporting the sales team by managing administrative tasks, coordinating customer requests, and ensuring accurate and timely processing of quotes, contracts, and service orders. This role serves as a central point of contact between sales, operations, and customers to help drive efficiency, accuracy, and customer satisfaction.

Key Responsibilities

• Provide day-to-day administrative and clerical support to the sales team.
• Prepare and distribute sales proposals, quotes, contracts, and bid packages.
• Coordinate with operations, dispatch, and accounting to ensure customer orders are processed correctly and on time.
• Maintain accurate records of customer accounts, contracts, and pricing in FCC and internal systems.
• Support the development of presentations, sales reports, and customer communications.
• Track and follow up on outstanding quotes and proposals with sales representatives.
• Ensure quotes are in compliance with company policies, contract terms, and established pricing structures.
• Sets up customer accounts and follow up with process
• Prepare bare rental contracts
• Maintain safety databases
• And all other duties assigned

Qualifications

• Bachelor's degree in Business, Sales, or related field preferred.
• Experience in administrative or customer service roles, with 2 - 4 years in the field; background in industrial or construction industry is a plus.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with FCC software preferred.
• Detail-oriented with strong accuracy in data entry and document management.
• Ability to work independently and as part of a collaborative team.

Competencies

• Customer-focused with strong relationship-building skills.
• Team-oriented and adaptable.
• Proactive problem-solving and critical thinking.
• Dependable, with a strong sense of urgency and accountability.

Working Conditions

• Primarily office-based role in Baytown, TX branch location.
• Ability to sit, type, and work at a computer for extended periods.
• Standard Monday–Friday schedule with occasional overtime as needed.
• Professional office environment with frequent interaction with branch operations, vendors, and customers.

Benefits Package

• Medical, Dental and Vision
• 401K with Company match
• Company-paid employee and dependent life insurance
• Annual reimbursement for safety shoe and prescription safety eyewear
• Holiday Pay
• Vacation Pay
• Marmon Employee Discount Program

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.