Customer Service Support Coordinator

Customer Service Support Coordinator

A proactive and organized individual to join our team as a Customer Service Support Coordinator. The successful candidate will play a key role in coordinating support activities, ensuring smooth communication between customers and internal teams, and contributing to overall customer satisfaction.

Essential Duties and Responsibilities:

• Support Coordination:
  • Coordinate and schedule customer support activities.
  • Collaborate with technical and service teams to address and resolve customer issues.
  • Track and manage service requests from initiation to resolution.
  • Process customer orders when needed.
• Customer Issue Administration:
  • Assist in processing customer orders, service requests, and returns.
  • Credit and debit administration.
  • Carrier claim administration.
  • Quality control communication and documentation.
• Communication:
  • Liaise with internal departments to ensure timely and accurate information is provided to service team.
  • Communicate effectively with customers service representative regarding updates, resolutions, and follow-ups.
  • Communicate effectively with other internal departments.
• Problem Resolution:
  • Escalate complex problems to appropriate teams for resolution.
  • Document quality control issues and resolution.
• Documentation and Reporting:
  • Prepare and maintain documentation related claims.
  • Generate regular reports for management on credit and debits.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in customer service or support coordination roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using customer service software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and collaboratively within a team.
• Knowledge of customer service best practices and a customer-focused mindset.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.