Associate Deskside Support Analyst

Associate Deskside Operations Analyst

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Associate Deskside Operations Analyst is responsible for specialized information technology areas performing operational, analytical, and/or technical support functions to maintain and improve the end users and experience.

What you'll be doing:

• Provide 1st point of contact/triage support, assisting the Networks, Collaboration or Operations teams where required.
• Supporting the business, contacting the end users encountering challenges for troubleshooting and root cause analysis for accurate assignment and timely resolution.
• Complete Install, Move, Add, Change activity across our European Offices via ServiceNow Service Requests.
• Coordinating SOHO Kit shipment for existing employees and new starters. Understand principles and practices of ITIL standards.
• Providing initial triage and support for conference room equipment escalating accordingly where required.
• Provide support for all office IT hardware – including laptops, docking stations, peripherals, printers, etc.
• Support the end user IT experience and enabling them to use the technology within the environment, using the relevant Documentation and Knowledge base articles provided.
• Use existing troubleshooting steps and techniques to solve routine or standard service incidents.
• Picking up assigned Deskside related tickets where required, working with the team to resolve within desired timelines.
• Providing IT Onboarding and Offboarding for new hires, and subsequently, when Staff leave the business
• Liaising with our corporate vendors in dealing with reported BreakFix issues on IT hardware

Our must-haves:

• Experience in supporting end users in a larger organization.
• Experience in supporting Microsoft Managed Desktop - Laptops.
• Experience in troubleshooting/supporting Windows 10 and Window 11
• Experience in Microsoft Office (2016, 2019, 2021, or O365)
• Experience with Cisco WebEx technology.
• Experience in AV conference rooms technology.
• Strong oral and written communication skills.
• Basic understanding of desktop virtualization technologies and tools, this will be advantageous, although not a necessity.
• Basic understanding of TCP/IP and IP addressing.
• Basic understanding of O365/M365 endpoint management and Intune.
• Travel might be required across other European Offices

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

What's in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 33 days paid holidays
• 13th month
• Discount at lunch
• Fantastic company pension scheme, life assurance, travel insurance cover, income protection, costs for public transport will be reimbursed and a contribution for Health Care.
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.