Service Desk Analyst

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The Service Desk Analyst acts as a technical resource providing assistance with software and hardware needs of internal and external clients. This role works in the Maritz Headquarters in Fenton, MO five days a week, full time on site. After hours on call rotation required for this position as well, on a rotating basis.

Performs tasks of a general nature to aid in the ongoing support of various system platforms. Works with others in the department to perform routine issue resolution. Troubleshoots and resolves end-user problems and ensures correct operation of technology.

Utilizes administration software to document and track incidents, requests and provide after-hours end user support. Has basic skills in system and application monitoring of performance and availability. Has basic knowledge of the technology and able to identify issues and escalate to the appropriate support group.

Basic understanding of organization strategic plan and roadmap, standards, process and best practices. Good understanding of organization and/or business unit issues as they relate to technology. Follows departmental standards and procedures. Assists with creation of prepared presentations.

Qualifications

1. Associates or Bachelor degree or equivalent work experience.

2. 1-2 years of experience within a technology related field.

3. Ability to work independently and team environments.

4. Ability to analyze situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills.

5. Strong communication skills including verbal and written.

Disclaimer: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.