Technical Services Manager - Associate Director - South

Technical Services Manager - Associate Director - South

MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0, and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title: Associate Director - Technical Services Manager - South

Team: Central FM – Technical Services

Who Does This Role Report Into? Head of FM Strategy

Role Summary / Purpose and Scope:

This role will be based at 180 Great Portland St and responsible for the southern portfolio and TSM structure in supporting across that area.

Oversee the delivery of MAPP FM Consultancy activities and services across the portfolio.

Take a lead role in building optimisation implementations across your portfolio.

Consider implementation of modern technologies including 'Smart buildings solutions and Internet of Things (IOT) monitoring solutions with the Head of Building Technology.

Support with any MEES, or carbon to net-zero initiatives that the MEP systems and suppliers can deliver and is agreeable to the Landlord.

Take a lead role in ensuring that there is appropriate MAPP coordination with any fit-out, project work, or redevelopment instructions, but not CDM design advice.

Review building technical documentation on behalf of MAPP relating to fit-out, project, or redevelopment work.

Oversee the use of MAPP appointed MEP Consultants, chair any meetings with them, benchmarking their performance to their contract deliverables.

Take a lead role in ensuring that there is appropriate assistance for operational teams with management and partnerships of MEP/VT supply partners, including consultants where appropriate.

Use RiskWise effectively to report on MEP compliance for MAPP, reviews suppliers rating scores from the FM and site teams.

Use RiskWise effectively to analyse Service Desk coordinated MEP jobs and the Asset Module for planned works and trends on MEP asset age, compliance, condition, and CO outputs.

Take a lead role in ensuring that there is appropriate advice, training, and guidance structures in place on any MAPP-instructed MEP or VT projects and escalate these requests to the Technical Service Director.

Provide guidance to responsible persons on the management of compliance documentation and associated actions arising.

Provide ad hoc technical resources to ensure MEP compliance audits are completed in line with the requirements of ACOPs, ISO, and British standards applicable to MAPP's management to aid the MAPP V1 standards.

Contribute to the Facilities Management, Building Consultancy, and Sustainability team's service offering, and develop a partnering ethos to aid the MAPP V3 offers.

Provide input and comment on project works, from an ongoing maintenance and facilities management perspective.

Undertake PUWER risk assessments where required, witnessing of Cause & Effects testing and witnessing of suppliers TM44 inspections and leak testing.

Help deliver BCP training exercises when requested on topics such as power loss or critical MEP system failures.

Carry out other assessments as required to support the larger business. This includes H&S audits/ Inspections, FRA, Environmental.

Further travel may be required to support projects, workload, sickness and leave of the larger team.

Any other reasonable line manager requests

Skills, Knowledge and Values

Skills (People & Technical):

• Engage with the Facilities Management, Building Consultancy, and Sustainability teams and develop a partnering ethos to aid V3 offers.
• Assist in the administration of MAPP's MEP Data in Risk Wise and other electronic management systems for the Facilities Management Team.
• Assist with the management of technical site inspections, audits
• Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
• The role may require a degree of out-of-hours support and guidance for maintenance and emergency activities as required.
• Assist with increasing the FM, Surveying, and Sustainability competency base.
• Manage a team aligned with the MAPP Values
• Support the Facilities Management Team on small building works projects such as fabric works, plant replacement, and insurance works, ensuring projects are delivered on time, cost, and quality.
• Provide Engineering contact touchpoint for business, direct questions either upward to TSD or via consultant's support network.
• Periodic Audits Management – in conjunction with MEP consultants Review of Contractor PPM documentation and Contractor logbooks, inspections of Plant Room and M & E equipment to ensure good condition and operation.
• Review of Water Management System and Closed Water testing data
• Review of all MEP-related H&S requirements and associated documentation
• Review of Contractor's performance against KPIs
• Periodic review of Energy performance and advice on sustainability data provided by the MAPP sustainability team or clients nominated representative
• Chair periodic contractor meetings and the issue of minutes thereafter to ensure the closing out of issues.
• Full review of all contractor quotations and review with the contractor as required and/or recommendations for instruction provided to the client.
• Provide ad hoc advice to clients on all M & E services on-site as required.
• Consider implementation of modern technologies including 'Smart buildings solutions@ and Internet of Things (IOT) monitoring solutions MEES, or carbon to net-zero initiatives.
• Take a lead role in reviewing long-term asset replacement plans and budget setting with site teams, ensuring clients are made aware of requirements for significant expenditure.
• Take a lead in the management and communication and close out of significant MEP incidents.

Values & Behaviour:

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier, and wider stakeholders.
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem