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Senior/ Customer Service Officer (9 - month Contract) (based At Harbourfront Centre)
Enhance shopper experience through exceptional customer service at HarbourFront Centre
Singapore
Senior
yesterday
Mapletree Investments
A Singapore-based real estate development, investment, capital and property management company with a global portfolio of assets.
3 Similar Jobs at Mapletree Investments
Senior/ Customer Service Officer (9-month Contract) (Based at HarbourFront Centre)
This position will be part of the team to enhance shoppers' experiences through good customer service at assigned property.
Job Responsibilities:
- Providing mall concierge services.
- Attending to shoppers' queries in a professional manner.
- Assisting customers in loyalty programmes and mall redemption programmes.
- Attend and respond to feedback received across all platforms within the stipulated timeframe.
- Encourage and influence good service mindset in the CS team and affirm positive behavior.
- Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters.
Job Requirements:
- Minimum GCE 'N' Level.
- At least 5 to 7 years of relevant experience in a retail or hospitality industry.
- Possess excellent communication and interpersonal skills.
- Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays.
Senior/ Customer Service Officer (9 - month Contract) (based At Harbourfront Centre)
Singapore
Customer Success
About Mapletree Investments
A Singapore-based real estate development, investment, capital and property management company with a global portfolio of assets.