Customer Service Officer, Distribution Contact Centre

Job Title

We are looking for someone with:

• 3+ years of customer service experience preferred but not a must

• HKDSE/HKCEE/ diploma qualification will be required

• IIQE 1,3,5 will be preferred

• Preferably worked previously in a call centre/ service centre environment

• Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

• Excellent telephone manner with good interpersonal skills

• Mature and pleasant personality

• Self-motivated and able to work independently

• Excellent service attitude and able to follow through on commitments to customers

• Adherence to quality standards

• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

• Good communication skills in English and Chinese, both written and spoken

On the job you will:

• Handle enquiries and requests of on Individual Financial Products administration arising from agents.

• Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

• Provide support to management and recommend productivity/service improvements.

• Ensure accuracy and compliance of all requests to be completed with good quality standards.

• Support ad-hoc tasks to achieve desired results of business needs.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid