Bilingual Onboarding Eligibility Implementation Specialist – Admin Advantage

AdminAdvantage Benefits Member Management

The AdminAdvantage team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members.

In this role, you will be responsible for the overall AdminAdvantage Benefits Member data management, maintenance, and integrity by providing system expertise and performing system process administration to support the set-up of new AdminAdvantage clients and the ongoing plan administration of existing clients.

Position Responsibilities

Business Intelligence and Integrity:

• Manage and maintain the integrity of AdminAdvantage Benefits Member data.
• Ensure processes are in place to safeguard all member data from unauthorized changes.
• Analyze data to ensure compatibility with client setup and provide insights for improvements.

Member Expertise and Support:

• Act as a key liaison for AdminAdvantage Administration, supporting new client implementations and ongoing plan administration.
• Provide technical expertise on demographic file requirements and member processes.
• Support technical activities and recommend effective solutions for client data management. This includes setting up and maintaining demographic file rules based on client and member requirements.

Analysis and Reporting:

• Conduct end-to-end management of pre- and post-enrollment reporting analysis and updates.
• Complete annual enrolment activities including Allow Growth & Salary Analysis
• Identify impacts to clients and provide data-driven insights to improve service delivery.
• Collaborate with internal teams to share information and foster continued learning and development.

Process Improvement and Innovation:

• Identify and implement process improvement opportunities, including workflow and system changes.
• Look for ways to streamline operations and enhance customer and stakeholder service.

Client and Stakeholder Engagement:

• Attend client meetings to gather and document plan member requirements.
• Engage and collaborate with internal team members and stakeholders to provide status updates and resolve client issues.

Required Qualifications

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Advanced knowledge of Microsoft Excel and SQL, including Power Apps.

• Proven experience in data analysis and member management.

Preferred Qualifications

• Excellent verbal and written communication skills.

• Strong negotiation and influencing skills.

• Ability to manage multiple priorities and projects effectively.

• Experience with Group Benefits and Benefits Administration is an asset.

• Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset.

• Ability to work in a fast-paced, changing environment and adapt to new challenges.

• Strong problem-solving skills and attention to detail.

• Ability to build successful relationships with coworkers and clients.

• Infectiously positive personality with a drive to succeed and dedication to quality service.

• Stellar customer service skills and integrity.

• Exceptional time management and organizational skills.

• Ability to take initiative and demonstrate good judgment.

• Solid collaboration skills with the ability to work autonomously.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Referenced Salary Location Montreal, Quebec

Working Arrangement Hybrid

Salary range is expected to be between $51,375.00 CAD - $85,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.