US - Customer Service Rep III - US1

US - Customer Service Rep III - US1

Our client, a leading organization in the technology and customer support industry, is seeking a US - Customer Service Rep III - US1 to join their team. As a US - Customer Service Rep III - US1, you will be part of the Customer Support Department supporting client interactions and ensuring exceptional service delivery. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.

Location: Alpharetta, GA

Pay Range: $28

What's the Job?

• Handle inbound customer inquiries via phone and email with professionalism and efficiency
• Provide accurate information regarding products, services, and policies
• Resolve customer issues by clarifying concerns, determining the cause, and providing solutions
• Document customer interactions thoroughly in the CRM system
• Collaborate with team members to improve service processes and customer satisfaction

What's Needed?

• Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
• 4-6 years related experience in a telephone support position in a service or end-user support environment
• Technical training in HP or other manufacturers' product lines
• Working knowledge of the field of Customer Relations
• Excellent verbal communication and customer service skills

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer relations and technical support
• Be part of a team committed to excellence and innovation
• Develop your professional skills and grow your career
• Contribute to a company that values diversity and inclusion

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.