Onsite Customer Service Agent
Manpower
Onsite Customer Service Agent
Our client, a leader in financial support and customer service solutions, is seeking a Onsite Customer Service Agent to join their team. As a Onsite Customer Service Agent, you will be part of the customer support department supporting a large-scale class action notification project. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.
Job Title: Onsite Customer Service Agent
Location: El Segundo, CA
Shift: Full Time, 8 AM to 8 PM (9 shifts of 8 hours each)
What's the Job?
- Assist with class action noticing and customer service inquiries related to large-scale notifications
- Provide exceptional support via phone and written communication to customers
- Maintain accurate and detailed records of customer interactions
- Follow legal and compliance guidelines during customer interactions
- Support team efforts to resolve issues efficiently and professionally
What's Needed?
- Excellent English skills, both written and spoken
- Strong attention to detail and organizational skills
- Ability to work from 9 AM EST until 8 PM EST in 8-hour shifts
- Legal knowledge and call center experience for high-volume support is a plus
- Spanish language skills are a plus but not required
What's in it for me?
- Contract to hire opportunity with no end date
- Equipment provided to support your work
- Gain valuable experience in customer service and financial support
- Work in a dynamic and supportive environment
- Be part of a diverse and inclusive team committed to your growth
Upon completion of waiting period, associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!