Intake Specialist – Customer Service Outbound

Intake Specialist – Customer Service Outbound

Our client, a busy and rapidly growing law firm in the Milwaukee area, is seeking a dedicated Intake Specialist – Customer Service Outbound to join their team. As an Intake Specialist – Customer Service Outbound, you will be part of the client support department, assisting potential clients and ensuring they receive the information they need. The ideal candidate will have excellent communication skills, a professional demeanor, and a strong commitment to providing outstanding customer service, which will align successfully in the organization.

Job Title: Intake Specialist – Customer Service Outbound

Location: Glendale, WI

Pay Rate: $18.00 per hour

Shift: 08:00am - 05:00pm, Monday through Friday

What's the Job?

• Make outbound telephone calls to potential clients who have requested information about legal services
• Conduct intake evaluations and screen leads for eligibility based on provided criteria
• Answer inquiries by clarifying information, researching, and providing accurate details
• Maintain call center databases by entering and updating client information
• Draft and mail representation paperwork to qualified candidates and prepare new client documentation

What's Needed?

• Possess a pleasant phone voice and maintain professionalism at all times
• Strong spelling, grammar, and accuracy skills
• Customer service experience, preferably with call center or high call volume roles
• Proficiency in computer use and typing skills
• Ability to thrive in a fast-paced environment with strict deadlines and schedules

What's in it for me?

• Opportunity to work with a growing and reputable law firm
• Engage in meaningful work supporting individuals seeking legal assistance
• Develop valuable customer service and administrative skills
• Work in a supportive and inclusive environment
• Potential for career growth within the organization

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!