Field Technical Support Consultant

Field Technical Support

Our client, a leader in the technology support industry, is seeking a dedicated Field Technical Support professional to join their team. As a Field Technical Support, you will be part of the Technical Services Department supporting customer solutions and technical operations. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization.

Location: Williamsburg, VA

Pay Range: $18 to $22 hourly

What's the Job?

• Respond to common service, product, technical, and customer-relations questions.
• Monitor & resolve service tickets for printing related incidents and problems.
• Initiate device-related trouble tickets into the customer supplied ticketing system.
• Install and set up printers and apply customer configurations.
• Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices.

What's Needed?

• Basic knowledge of HP products and services offerings.
• Effective communication skills at technical and management levels.
• Active listening skills and ability to tailor messages to the audience.
• Problem-solving skills (proactive, reactive, and creative based on procedures).
• Conceptual understanding of IT environments.
• Education and Experience Required: Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

What's in it for me?

• Opportunity to develop technical expertise within a supportive team environment.
• Engage in meaningful work supporting customer technology needs.
• Gain experience working with industry-leading solutions and products.
• Work in a dynamic environment that encourages growth and learning.
• Be part of a company recognized for diversity and inclusion initiatives.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.