Customer Service/coordinator I

Customer Service/Coordinator

Our client, a leader in consumer products, is seeking a Customer Service/Coordinator to join their team. As a Customer Service/Coordinator, you will be part of the Customer Supply Chain department supporting the Customer Service Team. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.

Location: Camden, NJ

Pay Range: $30.11

Shift: 8 hours between 8 AM and 6 PM, Monday to Friday (Hybrid Model)

What's the Job?

• Manage the order life cycle from creation through delivery, ensuring accurate pricing, terms, lead-times, and inventory availability.
• Collaborate with sales, manufacturing, and distribution teams to resolve service issues and order discrepancies.
• Track orders and shipments, troubleshoot issues, and respond promptly to customer inquiries and complaints.
• Analyze and evaluate opportunities to improve service metrics such as order fill, on-time delivery, and invoice accuracy.
• Maintain accurate account profiles and monitor key performance metrics for continuous improvement.

What's Needed?

• Bachelor's Degree or four years of related experience.
• 1-2 years of experience in customer service, order management, or transportation in a high-volume environment.
• Ability to quickly learn new systems such as SAP or Power BI.
• Proficiency in Microsoft Office, especially Excel, with data manipulation skills.
• Strong cross-functional collaboration and multitasking abilities.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Exposure to cross-departmental collaboration and process improvement initiatives.
• Potential for professional growth within a reputable organization.
• Engagement in meaningful work that impacts customer satisfaction.
• Participation in a hybrid work model with flexible scheduling.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.