Customer Service Rep

Customer Service Rep

Our client, a leader in the service industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Service Coordination team. The ideal candidate will have excellent communication skills, proficiency in Microsoft Office, and strong organizational and interpersonal abilities, which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Cypress, CA

Pay Range: $20.00

Shift: Monday to Friday, 7:00 AM - 4:00 PM

What's the Job?

• Handle incoming service requests via email and phone, creating and dispatching service tickets
• Coordinate scheduling of resources and support standard service agreements
• Work closely with project managers and customer service teams to ensure smooth operations
• Review technician notes to ensure tickets are completed accurately
• Evaluate service orders for costs and scope, and process invoices accordingly

What's Needed?

• High school diploma or GED required
• At least one year of dispatching and coordinating experience, preferably with fire dispatch experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and SAP
• Excellent organizational and interpersonal skills

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Engage in meaningful work supporting critical service operations
• Gain experience with industry-leading technologies and systems
• Potential for professional growth within a reputable organization
• Be part of a diverse and inclusive workplace committed to excellence

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.