Customer Service Rep

Customer Service Representative

Pay Rate: $20.00/hour Schedule: Monday – Friday, 8:00 AM – 5:00 PM Duration: Full-Time, 4-Month Assignment Language Requirement: Bilingual (English/Spanish) preferred

Position Overview

The Customer Service Representative provides outreach and enrollment support to beneficiaries, both in group settings and one-on-one. This role focuses on educating individuals about managed care options, assisting with enrollment processes, and delivering excellent customer service in both office and community settings.

Key Responsibilities

• Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations
• Educate beneficiaries on Managed Care options and assist with navigating their healthcare plans
• Support beneficiaries with enrollment and disenrollment processes
• Perform accurate data entry related to enrollment and disenrollment activities
• Transmit enrollment/disenrollment information to the central processing facility
• Respond to and assist with medical exemption and waiver inquiries
• Provide status updates to beneficiaries regarding enrollments, exemptions, and waivers
• Maintain accurate and timely documentation in the Customer Relationship Management (CRM) system
• Collaborate with team members on daily operations and assist other Enrollment Service Representatives as needed
• Review knowledge base materials for accuracy and recommend improvements
• Meet or exceed Field Operations performance standards
• Report procedural issues or compliance concerns to management in a timely manner
• Provide feedback and recommendations to improve workflow efficiency and service quality
• Travel to and work from assigned office locations as directed by management
• Represent the program at community events, outreach activities, and health fairs as needed

Qualifications

• High School Diploma or GED required
• Bilingual in English and Spanish preferred
• Strong computer skills and data entry accuracy
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and work in a fast-paced environment

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.