Bilingual Warehouse Customer Service Rep

CWR-Customer Service Rep I

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and operational coordination. The ideal candidate will demonstrate excellent communication skills, problem-solving ability, and a proactive attitude, which will align successfully in the organization.

Location: Salt Lake City, UT

Shift: Days

What's the Job?

• Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution
• Handle customer complaints in a calm, professional manner to maintain high satisfaction levels
• Diagnose, assess, and resolve problems or issues related to delivery and service requests
• Monitor progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders as needed

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Potential for career growth within a reputable organization
• Engagement in meaningful work that impacts customer satisfaction
• Supportive management committed to your success
• Work schedule aligned with business needs, providing work-life balance

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.