Bilingual Customer Service Representative

Bilingual Customer Service Representative

Our client, a leading organization in healthcare support services, is seeking bilingual customer service representatives to join their team. As a customer service representative, you will be part of the business process managed services supporting operations in the provider network. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment.

Job Title: Bilingual Customer Service Representative

Location: Austin, TX (Onsite)

Pay Range: $22/hour

Shift: Days (40 hours) expecting availability between 7AM and 7PM

What's the Job?

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims status, and program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions clearly and accurately in online logs for record-keeping.
• Transfer callers to appropriate units when necessary to resolve issues efficiently.
• Meet and exceed individual performance standards, including attendance and productivity metrics.

What's Needed?

• At least six months of recent, verifiable experience in a high-volume contact center environment.
• Bilingual proficiency in English and Spanish, with a minimum of 80% proficiency in reading, writing, and speaking Spanish.
• Strong communication skills and a customer-focused attitude.
• Ability to work flexible hours between 7 am and 7 pm.
• Excellent organizational and multitasking abilities.

What's in it for me?

• Opportunity to support a meaningful cause by assisting Medicaid providers and clients.
• Potential for professional growth and skill development within a dynamic team.
• High likelihood of contract extension based on performance.
• Work in a collaborative and inclusive environment.
• Gain valuable experience in healthcare support services.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.