Customer Service Representative - Accounts Receivable (full - time)

Customer Service Representative - Accounts Receivable

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health, come be with us.

The Role: Customer Service Representative - Accounts Receivable

The Opportunity

Are you an experienced Finance or Health Care Revenue Cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next Customer Service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections, and facilitating initial care concerns all while providing an exceptional patient experience. This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful.

The Work

• Manage large amounts of incoming calls

• Build relationships and trust with patients through open and interactive communication

• Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner

• Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues

• Refers/escalates issues to appropriate personnel as necessary

• Documents/notes patient accounts regarding identified issues and responses taken

• Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors

• Performs other account-related special projects

You Have

• Demonstrated ability to adapt to an ever-changing environment

• Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved

• Background in finance or health care revenue cycle

• Ability to work in a fast-paced, structured environment, handling large call volumes

• Experience navigating payer websites and medical billing software programs preferred

• Working knowledge of insurance programs

• Understanding of HIPAA guidelines

• Excellent communication skills

• Strong analytical skills and attention to detail

• Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel

• 5+ yrs extensive customer service experience strongly preferred

You Get

Support in all aspects of your wellness – physical, emotional, financial, and professional – we feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

• We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center

• Access to industry-leading leave for new parents

• Generous earned time - we believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves

• When life gets challenging, you have access to our Employee Assistance Program for you and anyone in your household

• If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan

• A variety of leadership-supported programs and learning and development resources for every stage of your professional development

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.