Customer Service Representative - Accounts Receivable (full - time)

Customer Service Representative - Accounts Receivable

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

The Role: Customer Service Representative - Accounts Receivable

MaineGeneral is currently seeking a Customer Service Representative - Accounts Receivable to join our team of professionals at the Hathaway Center located in Waterville. This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections, and facilitating initial care concerns all while providing an exceptional patient experience.

This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful. Sound like a great fit? If so, please submit your resume and application today for immediate consideration.

The Work

Manage large amounts of incoming calls

Build relationships and trust with patients through open and interactive communication

Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner

Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues

Refers/escalates issues to appropriate personnel as necessary

Documents/notes patient accounts regarding identified issues and responses taken.

Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors

Performs other account-related special projects

You Have

Demonstrated ability to adapt to an ever-changing environment

Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved

Background in finance or health care revenue cycle

Ability to work in a fast-paced, structured environment, handling large call volumes

Experience navigating payer websites and medical billing software programs preferred

Working knowledge of insurance programs

Understanding of HIPAA guidelines

Excellent communication skills

Strong analytical skills and attention to detail

Proficiency with Microsoft Office products, Teams, Outlook, Word, and Excel

5+ yrs extensive customer service experience strongly preferred

You Get

Supported in all aspects of your wellness – physical, emotional, financial, and professional – We feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs

An employee discount program is available to all employees for services provided by MaineGeneral Medical Center

Access to industry-leading leave for new parents

Generous earned time - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves

When life gets challenging, you have access to our Employee Assistance Program for you members of your household

If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan

A variety of leadership-supported programs and learning and development resources for every stage of your professional development. We know that our employees are our most valuable resource – you are how we grow our business and care for our community

Equal Opportunity Employer M/F/Vet/Disability

Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.