AMS Support Analyst, HR Systems

Dayforce Support Analyst

The Magna HR systems team is a fast-growing team meant to support day to day activities of Payroll and HR practitioners within our Canadian and US operations. This role is responsible for providing technical support and troubleshooting assistance for the Dayforce Time and Payroll modules.

Your Responsibilities

• Provide support for Dayforce Payroll and Time & Attendance inquiries, ensuring timely resolution or escalation
• Assist with system configurations, testing, and validation of Payroll and Time & Attendance modules
• Analyze and resolve system issues or enhancement requests
• Assist in developing and maintaining user guides, FAQs, and documentation for system processes
• Respond to tickets and user queries with professionalism, ensuring clear communication and follow-up
• Support training sessions

Who We Are Looking For

• We are seeking a motivated Dayforce Support Analyst to join our HRIS support team with a focus on Payroll & Time & Attendance in Dayforce, complemented by foundational knowledge of payroll processes and employee life cycles

In This Role You Will Provide

• Frontline support
• Troubleshoot user issues
• Perform configurations under guidance

Your Preferred Qualifications

• Education: Diploma or Bachelor's degree in Human Resources, Business Administration, IT, or related field
• Experience: 1-2 years in an HR, payroll, or systems support role; Dayforce experience preferred
• Knowledge:
  • Basic understanding of payroll processes and calculations
  • Familiarity with Dayforce Payroll and Time & Attendance systems
  • Experience with HRIS system configurations
• Technical Skills:
  • Proficiency in Microsoft Suite applications, mainly Excel
  • Ability and eagerness to learn system configurations
• Soft Skills:
  • Strong analytical and problem-solving skills
  • Effective and professional communication and customer service abilities
  • Detail-oriented with a proactive approach to learning and issue resolution
  • Ability to work collaboratively within a team environment

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Corporate