Customer Success Specialist

Customer Success Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We're driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, and were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

About the role

Are you a people person who loves connecting, influencing, and driving results? You'll work on our HomeMade product, where we're transforming how people manage their Home Care Packages and we need passionate go-getters to help our customers feel supported kickstarting their self made journey.

Day to day will see you:

• Be the first point of contact for new customers, building rapport, educating, and guiding them to the best solutions for their care needs.
• Respond to high volumes of calls, qualifying leads, identifying upsell opportunities, and driving adoption of our services.
• Achieve individual targets and KPIs, driving successful customer onboarding and adoption while ensuring a great experience.
• Collaborate with cross-functional teams to align strategies and contribute to the success of HomeMade and our group of companies.
• Provide expert guidance on our tech platform, ensuring customers can self-manage their Home Care Package and see the value quickly.

About you:

• Experience in travel, retail, sales, onboarding or customer service/retention roles.
• Confident on the phone and able to influence customers with authenticity and empathy.
• Goal-oriented and driven by results, but never compromising on customer experience.
• Thrive in a fast-paced, collaborative environment, juggling multiple priorities while keeping customers delighted.
• Bonus points if you've managed a loved one's Home Care Package!

Why you'll love this role:

• Be part of an innovative company that's redefining aged care.
• Combine your sales skills and people skills to make a real difference.
• A supportive team, clear targets, and opportunities to grow your career.
• Help people live independently while you grow your skills and make an impact every day.

We're Powered by Purpose

We're Switched On

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We're Bold

We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.

We're One

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We're Impactful

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.

Our benefits

Power your career

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

We're a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday

Acknowledge a significant day your way with family and friends.

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don't feel like you 'tick all the boxes,' we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!