Help Desk Technician

Job Title

Qualifications:

• Must Hold an Active Secret Clearance
• CompTIA Security+ is required (per DoD 8140)
• Knowledge of the principles, methods, and techniques involved in service desk operations, support technician operations, and basic Active Directory.
• Knowledge of and ability to use and install relevant hardware, software and other equipment.
• Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals.
• Ability to assist with the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET clients.
• Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.

Education/Training/Experience:

• Associate's Degree in Computer Science, Information Technology or related field, or equivalent work experience (3-5 years) that includes IT operations and support.
• VPN, VTC, System Imaging, Encryption support experience highly preferred.
• Experience with Ivanti HEAT or other similar ticketing systems highly desired.
• Bachelor's degree in Computer Science or Information Technology highly desired