Customer Service Representative

Customer Care Representative

Lyreco is a total supplier in the B2B market for Office & Work Solutions, from paper and ink cartridges to catering & hygiene and personal protection means. We are a multinational, active in 42 countries spread over 4 continents and market leader in the Benelux.

We want to be a 'best in class' employer and therefore we want to invest in you. You will work in a dynamic and diverse team of both experienced sellers and starters where cooperation, customer orientation and job satisfaction are paramount. No day is the same: you will have contact with customers via phone, mail and chat, coordinate with colleagues from different departments and work together to provide the best possible service. All of this you do from our modern, animal-friendly office, where a good atmosphere and a collegial work culture are central. A day with your dog? You can do that with us! If you want to get to know us better, take a look at our other web pages.

What Will You Do?

• You will be the first point of contact for customers via phone, chat and mail together with your colleagues.
• You will answer questions about our assortment, the ordering process, deliveries and invoicing.
• You will process orders and make stamps for customers.
• To provide our customers with a correct and complete answer at once, you will have a lot of contact with departments such as Sales, Marketing, Logistics and Finance.
• You value the concepts of 'ownership' and 'done-in-one', which are central within Customer Care.

Who Are We Looking For?

• You are customer-friendly, helpful and results-oriented.
• You are a flexible team player who can keep a cool head under pressure and can switch quickly.
• You work accurately and you are a good communicator, both verbally and in writing.
• You have good knowledge of MS Office and experience with SAP is a plus.
• You are fluent in Dutch and English in word and writing.

What Do We Offer?

• A market-conforming salary.
• A 39-hour workweek (Friday starts your weekend at 4:00 PM!).
• Hybrid working possible (60/40 division).
• 25 vacation days + 7 ATV days.
• An excellent basic training in which you are prepared to start fully prepared.
• A collective health insurance with an attractive premium.
• A good pension scheme.