IT Support Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is searching for an experienced level IT Support Specialist for our Kyiv office. You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations team in Kyiv.

You are someone who brings curiosity and strong collaboration in a team environment. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value work and fun in equal measure.  

 Responsibilities:

• Troubleshoot hardware and software problems with Apple products and Windows environments, including end-user laptops and mobile devices.
• Image, deploy, manage laptops and mobile devices using standard deployment tools and MDM systems (JAMF, NinjaOne, Workspace One). 
• Support and assist employees using AV systems, both onsite and remote, including projectors, audio and video devices, Google Meet hardware and software stack.
• Assist with AV setup for internal meetings and events.
• Provide service administration for IAM Systems (Okta), Enterprise Collaboration Tools (Google Workspace, Slack, Atlassian Stack).
• Deploy and support software to end-users.
• Manage inventory for hardware and software.
• Respond to support requests in the IT Service Desk both in person and via ITSM ticketing system. 
• Know and work with your points of escalation to improve the End User experience.
• Improve and update internal and user facing documentation.

Experience:

• A positive, service-oriented attitude with a customer obsession mindset.
• 3+ years of experience in IT support roles.
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, related concepts and hardware.  
• Experience with administration of Mac and Windows devices using enterprise management tools.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong Mac and Windows hardware and software troubleshooting experience.
• Administration of Okta and/or other similar IAM systems.
• Administration of Google Workspace, Slack, Atlassian stack or similar enterprise collaboration tools. 
• Solid critical thinking and problem-solving skills. 
• Ability to lift heavy equipment (50+ pounds) as needed.

Benefits:

• Professional and stable working environment.
• The latest technology and equipment you need.
• Potential to work remotely, including out of country (dependent on work authorizations).
• 28 calendar days for vacation and up to 5 paid sick days.
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
• Mental health benefits.
• Family building benefits.

This role requires employees to live and work in Kyiv. Employees must be available to work on site in a physical office.