Optician Customer Service

Optician Customer Service

If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica. Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

Your Role: Are you a licensed optician who enjoys helping people and solving problems? Do you thrive in a dynamic, customer-focused environment where your expertise truly makes a difference?

As a Customer Service Optician, you'll be the friendly and knowledgeable voice behind our customer experience. You'll support customers with everything from product advice and troubleshooting to order and invoice inquiries — all while making sure they feel heard, supported, and valued. Your optician background will be key in helping both customers and colleagues with lens fittings, optical assessments, and technical questions. If you love lenses and love helping people, this is the perfect role for you!

Main Responsibilities:

• Order management – registration, tracking, and follow-up
• Product information – providing expert advice and guidance
• Customer support – handling inquiries via phone and email with empathy and professionalism
• Delivery and invoice inquiries – resolving issues and ensuring clarity
• Returns and complaints – managing cases with care and efficiency
• Team collaboration – sharing your optical expertise and supporting colleagues

Main Requirements:

• Licensed Optician with ideally 3+ years of experience
• Comfortable and confident communicating via phone and email
• Enjoys troubleshooting and analyzing optical issues
• Patient, empathetic, and able to handle a variety of customer needs
• Proficient in English, both spoken and written
• Skilled in Microsoft Office (Excel, PowerPoint, Word)
• Open to learning new systems and procedures

Our Diversity, Equity and Inclusion commitment​. We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.