Customer Service Representative

Customer Service Representative

We are looking for a highly skilled Customer Service B2B Specialist to join our Customer Service Team. This role will be responsible for providing support to our B2B customers. The ideal candidate will possess very good communication skills, ability to resolve issues efficiently while fostering strong customer relationships and customer support.

As a Customer Service Representative, you are responsible for ensuring customer relations activities for lens sales in accordance with the provisions of the legislation in force, the provisions and strategy established by the Sales Manager, and the established objectives and targets.

Main responsibilities and related activities include:

• Provide expert-level technical support and assistance to optometry businesses, and optical clinics through inbound/outbound, specific to the Call Center activity;
• Respond to Rhein Vision customer's inquiries related to orders, product features, and technical specifications and ensure swift and efficient resolution of complex technical questions related to the product to minimize disruption to customer operations;
• Provide support and assist Rhein Vision customers in selecting, ordering, and using optometry-related products (e.g., lenses, frames). Ensures product promotion in conversations with customers, informing customers about product offers, technical details, and ways to sell products;
• Process and track orders, ensuring timely delivery and accurate fulfillment for business customers. Actively monitor all orders and requests from customers in the portfolio, offering active support when needed;
• Manage and update prices in the system according to internal requirements and client specifications.
• Permanently cooperates with Lens Sales Representatives by exchanging information, to promote and increase the volume of lens sales;

Must-have requirements:

• English language skills - at least intermediate level
• Experience in optometry industry is an advantage
• High school degree
• Excellent communication skills and persuasion
• Proactive attitude, flexibility, organizational skills
• Works well in a team but also independently
• Good computer skills (MS Office)
• Attention to details

What's in it for you:

• Attractive salary package + performance bonus
• Benefit from comprehensive health insurance coverage
• Meal vouchers
• Vacation vouchers
• Gift vouchers for Christmas and Easter
• Loyalty bonus
• One free day off, on the occasion of your birthday
• Access special offers for employees on a vast range of eyewear, eyecare products
• Transport provided by the company from Ploiesti
• Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.
• Working in a young and motivated team
• Personal and professional development
• Working environment at international standards

Other important information:

• Availability to work in 2 day shifts: I 09:00-17:30, II 11:00-19:30
• The job location is at the company headquarters in Ploiesti West Park;

Recruiting process:

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

We Are One: Our DEI commitment:

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.