Alternance - Customer Experience Project Support F/M

Alternance - Customer Experience Project Support F/M

Date: 3 avr. 2026 Lieu: Charenton-le-pont, FR

We are a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry partners in more than 150 countries access to a global platform of high-quality eye care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality eye care and first-rate shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network), and leading e-commerce platforms. Join our global community of more than 190,000 employees dedicated to transforming the eyewear and eye care industry. Learn more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica

Are you ready to explore new horizons, foster inclusivity and collaboration, agility, ignite passion, and make a positive impact on the world? Join us to redefine the limits of what is possible!

Your Role

In EMEA Wholesale Region, Customer Satisfaction is considered as one of the key drivers to develop business and loyalty with our optician customers. EMEA Customer Satisfaction Team & Community's mission is to develop organization's customer centricity, capture and steer the voice of the customer across all commercial and operational interactions with EssilorLuxottica, and drive the necessary corrective action plans to increase customer satisfaction.

Scope: EMEA (32 countries / 63 subsidiaries / 23 languages)

With the support of a Customer Satisfaction Community representing Regions and Support Functions

Joining the team you will:

• Gradually take the lead in deploying customer satisfaction surveys preparation / configuration in Qualtrics / testing / coordination with business units
• Analyze results (tool: Qualtrics & MS Copilot AI) and highlight key takeaways
• Prepare Storyline in PowerPoint
• Contribute to the animation of the EMEA Customer Satisfaction community
• Update the collaborative platform of the Customer Satisfaction community and coordinate the newsletter communication
• Support the organization and co-animate working sessions

Profil

• Degree in Services Marketing and Management

• First-year Master's degree (M1) in Marketing with a Digital specialization

• Project management: Actively contribute to project management and take ownership of specific tasks

• Data Collection and Analysis – Detail-Oriented and Analytical Mindset: Collect data and create dashboards, providing analysis summaries and suggested action plans.

• Strong Oral and Written Communication – French and English: Create newsletters and SharePoint updates to inform the customer satisfaction community in English. Actively participate in presenting data and projects via EMEA-level conference calls.

• Customer Centricity

• IT Skills AI, Excel, Word, Microsoft 365, PowerPoint (Qualtrics – nice to have). Languages: English (Mandatory) & French (highly appreciated)

Diversity, Equity, and Inclusion are part of our fundamental values. For many years, we have been committed to creating a work environment where everyone feels supported, valued, and respected, regardless of their background. Join us, your unique talents will make a difference!

Recruitment process: First HR interview with a member of the recruitment team Early Careers Job interview with the manager The recruitment process may vary; if you are selected, you will be contacted by our recruiters to guide you through the application steps. Start date: September 2026 Location: Charenton-le-Pont Rhythm desired: 3 weeks / 1 week