Tech Services Operations Specialist **internal Only**

Tech Services Operations Specialist

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

The Tech Services team at Lush plays a crucial role in empowering our people through technology. As the first point of contact for all tech-related issues and questions, you will provide timely, friendly and knowledgeable support to teams in shops, offices and remote locations across Australia and New Zealand. We're looking for a capable, curious and reliable all-rounder to join the Tech Services team. This is a hands-on role covering frontline support, vendor and contract management, infrastructure coordination and project delivery. You will be part of the team that keeps our day-to-day tech operations running smoothly. Resolving urgent tickets, managing vendors, finding cost savings, rolling out platforms and supporting business-critical systems. This role reports into the General Manager, Digital and will be a trusted operator across the wider tech function. It suits someone with a couple of years' experience in technical support or IT operations who wants to broaden their scope and take real ownership. It's a mix of help desk, project delivery and vendor management, with plenty of room to grow. Cover letters are appreciated.

Key Responsibilities

Actively manage our vendor relationships, coordinate support requests, track SLA performance, and keep external partners accountable

Providing L1/L2 Support to shops, offices, and manufacturing teams

Assist with hardware operations including procurement, provisioning, and deployment across a range of OS

Support onboarding and adoption of new systems, including providing support, training and guidance to lift digital fluency across the business.

Maintain strong knowledge of our global and local tech stack, to ensure effective troubleshooting and informed decision-making

Develop and maintain relationships with global counterparts to promote alignment and knowledge sharing

Support contract renewals and procurement with a focus on value, service, and alignment with our digital ethics and standards

Champion smart, sustainable ways of working using modern platforms and tools to drive efficiency

Help shape and improve internal processes, service quality, and the overall user experience of our systems

Skills, Knowledge and Expertise

Clear communicator, active listener and calm under pressure

Open minded about platforms and has a passion for improving business tools and processes

Practical knowledge of modern business tools, systems and troubleshooting

Works independently and prioritises well in a busy, multi-tasking environment

Has a keen and active interest in consumer and business technology

Comfortable learning custom platforms and solving unfamiliar problems

Organised, detailed, and always thinking a step ahead

Practices data privacy compliance, and values ethical technology use

Retail or manufacturing environment experience is a bonus

Our Perfect Match Is:

Working for Lush, but looking for something new

Comfortable working with local and global teams

Detailed-oriented, pragmatic, and kind

Able to work from our Villawood office 3 days a week

Benefits

50% discount on Lush products

Profit-based bonus

Paid day off for your birthday

Employee assistance programme

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.