Customer Success Specialist

Customer Success Specialist

Lucid Bots Inc. is an AI robotics company that extends human reach by building the world's most productive and responsible robots. Our mission is to help people do dangerous, dirty, or demanding work without putting their lives at risk.

Headquartered in Charlotte, NC, we design, engineer, manufacture, and support our products in the U.S. Our current lineup includes the Sherpa, a cleaning drone, and the Lavo Bot, a ground-based pressure washing robot. These solutions revolutionize commercial cleaning, enabling businesses to maintain safer and more efficient environments. Lucid Bots was recently recognized as the fourth fastest-growing manufacturing company in the United States.

We are venture-backed, with multi-round investments from Y Combinator (S19 batch), Cubit Capital, Idea Fund Partners, Danu Ventures, and others.

At Lucid Bots, we're building more than robots—we're building a team of people who lead, learn, and win together.

• Lead with Compassion – Foster a safe, inclusive, and empowering environment.
• Grow with Purpose – Embrace learning and intentional decision-making.
• Win as One Team – Collaborate and take ownership of collective outcomes.
• Be Positive Agents of Change – Step up and drive progress.
• Pursue Extraordinary Impact – Solve meaningful problems with focus and effort.

The Customer Success Specialist is the frontline face of Lucid Bots for our growing customer base. This role is ideal for someone who is passionate about building relationships, solving problems, and delivering meaningful value in a startup environment. You'll provide support and education to customers, helping them get the most from our robotics solutions while also spotting opportunities for improvement, growth, and advocacy.

If you're a builder at heart, excited to join a fast-paced team, develop systems from the ground up, and grow alongside our product, you'll thrive here.

• Manage inbound support via HubSpot for service requests, troubleshooting, product questions, and guidance.
• Resolve open tickets assigned to you in a timely, empathetic, and effective manner.
• Understand each customer's goals, workflows, and pain points—and tailor solutions to their needs.
• Drive adoption of our robotic solutions by helping customers understand, utilize, and gain value from them.
• Lead regular check-ins with customers to assess satisfaction, gather feedback, and identify risks or opportunities.
• Collaborate cross-functionally with Sales, Engineering, and Product teams to share insights and improve our offerings.
• Serve as the customer's voice internally, surfacing product suggestions, feature requests, and pain points.
• Identify expansion opportunities, sharing upsell leads with the Customer Success Manager team.
• Own product knowledge, staying up to date with evolving features, capabilities, and use cases.
• Provide flexible support, including extended hours on evenings and weekends, when needed.

• A customer-first thinker who thrives on helping people get real value from innovative products.
• A self-starter who's comfortable in an entrepreneurial, fast-moving environment.
• A problem-solver who listens deeply and responds with clarity, patience, and empathy.
• A proactive communicator who keeps both customers and teammates in the loop.
• A hands-on learner excited to master new tools and technologies—including robotics.

• Prior experience in a customer success, support, or service-oriented role.
• Familiarity with SaaS products or B2B technology solutions.
• Experience with HubSpot CRM or similar tools is a plus.
• Background in exterior cleaning, soft washing, or facilities services is a bonus.
• Strong written and verbal communication skills.
• Ability to manage multiple customer needs at once while staying organized and responsive.
• Comfort working flexible hours and weekends to support mission-critical systems.

• Be part of a fast-growing robotics startup solving real-world challenges.
• Work with cutting-edge hardware and AI technologies in a high-impact role.
• Grow your career alongside a collaborative and driven team.
• Make a meaningful difference by helping customers unlock the power of automation.

• Health, dental, and vision insurance
• 3% 401(k) match
• 15 days PTO
• 11 paid holidays
• Employee stock option plan
• Opportunity for career growth and professional development

We'd love to hear from you! We encourage you to respond to Josh's video with your own short video (under 2 minutes) explaining why you're excited about this opportunity and why you'd be a great fit for Lucid Bots. This is a chance to introduce yourself in a way that goes beyond your resume!

If you're not sure where to record, you can use a tool like Loom.