Client Service Associate

Client Service Associate

At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. If you're ready to take the next step, discover what's possible with LPL Financial.

As a Client Service Associate, you will provide comprehensive administrative and operational support within the financial advisor's practice. This role is pivotal in enhancing the client experience, ensuring seamless account management, and upholding compliance standards. The ideal candidate is dedicated and detail-oriented. Possess strong organizational skills, exceptional communication abilities, and a commitment to delivering outstanding client service.

This role is a full-time in office position located in Troy, MI.

Responsibilities:

• Acts as the primary point of contact for clients, addressing inquiries and providing timely resolution.
• Educates clients on account services and capabilities, including online access.
• Assist in onboarding new clients by collecting documentation and facilitating account setup.
• Prepare and process account opening, maintenance, and transfer documentation, ensuring accuracy and compliance.
• Monitor and manage client account activities, this may include contributions, distributions, trading and performance reporting.
• Maintain organized and up-to-date client records in the firm's CRM system.
• Ensure adherence to industry regulations and firm policies in all client interactions and documentation.
• Assist in preparing reports for audits and regulatory reviews.
• Stay informed about changes in compliance requirements and implement necessary adjustments to processes.
• Coordinate with custodians and service providers to facilitate client requests and resolve issues.
• Assist financial advisors with administrative tasks, including scheduling meetings and preparing client presentations.
• Participate in team projects aimed at improving operational efficiency and client service delivery.
• May aid in planning and execution of client events, seminars and marketing initiatives.
• Prepare and distribute client communications, newsletters and marketing updates.
• Identify opportunities to enhance client engagement and contribute to business growth strategies.

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of experience handling financial products and services.
• 2+ years of experience utilizing Microsoft Office and financial CRM software.

Core Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of professionalism, discretion, and ethical conduct.

Preferences:

• Active Series 7 or Series 66 (series 63, 65 combo) or willing to obtain within 180 days.
• Ability to execute trades and discuss investment recommendations within compliance limits.
• Bachelor's degree in finance, business or accounting.
• Minimum 3 years in financial services, preferably in a client support role.

Pay Range: $25.85-$43.08/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.