Client Service Associate

Client Service Associate

At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. You'll play a crucial role in delivering exceptional client experiences and providing vital operational support. The CSA provides administrative and operational support to advisors and clients in the Employee Model. This role is critical in ensuring an exceptional client experience through professional communication, detail-oriented execution, and consistent follow-through. The CSA will handle client relationship management, account administration, and branch office operations, while balancing multiple priorities in a fast-paced environment.

Responsibilities:

• Serve as the first point of contact for clients, providing friendly and professional service via phone, email, and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-up tasks.
• Manage client inquiries related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain accurate and up-to-date client information in CRM and other management systems.
• Coordinate and prepare meeting materials for advisors, ensuring compliance with regulatory requirements.
• Assist with documentation for new business, account openings, and account maintenance.
• Monitor, coordinate, and complete branch operational activities, including audits, compliance requests, and internal reporting.
• Support marketing, client appreciation events, and other client communication initiatives.
• Draft professional correspondence, presentations, and internal/external communications as needed.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1+ years of experience in financial services, administrative support, or a related role.
• 1+ years of experience utilizing the Microsoft Office Suite (Word, Excel, PowerPoint).

Core Competencies:

• High level of professionalism, discretion, and ethical conduct.
• Strong interpersonal skills with the ability to build and maintain relationships.
• Initiative, drive, and adaptability in a changing environment.
• Strong organizational skills with sharp attention to detail.

Preferences:

• Strong customer focus with excellent verbal and written communication skills; able to explain complex information clearly and simply.
• Proven ability to manage multiple priorities and projects independently in a fast-paced environment.
• CRM experience.
• Ability to work both independently and collaboratively within a team.
• Client service orientation with a commitment to exceeding expectations.
• Analytical and problem-solving skills with the ability to research information effectively.
• Ability to handle sensitive information with integrity and confidentiality.
• Associate's or Bachelor's degree, preferably in Business, Accounting, or Finance.
• Experience working directly with financial advisors, branch staff, or home office support teams.

Pay Range: $22.82-$38.04/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institutions, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools, and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.