Client Service Associate - Remote Eligible

Build Your Career With Ambition And Innovation At LPL Financial

At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. This full-time remote employment opportunity for the West Coast would allow you to support Financial Advisors associated with LPL Financial under our Employee Advisor Model (i.e. Linsco and/or Liquidity & Succession). This role may support multiple advisor offices to support our business needs. This opportunity is an excellent steppingstone to continue to build on your wealth management experience and opportunities to work with multiple internal departments at a growing company.

Responsibilities:

Client Service Functions:

• Daily direct communication with advisors and clients while assuming ownership of inquiries and see them through to a timely resolution & building rapport
• Address questions from clients (account activity, policies and documentation requests)
• Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms
• Submit instructions for account activities on behalf of the advisor and end clients for account functions (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, and collaborate with internal departments to ensure timely service delivery
• Educate clients and advisors on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
• Actively contribute to the development of your peers by sharing best practices and participating in other project work as assigned

Operational Functions:

• Manage daily reports for account activities that are operational in nature – cash management, RMDs, periodic distributions, debits, pending settlements, etc.
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
• Manage and complete project work (i.e. linking annuities)
• Help reduce LPL operating cost through increased usage of eSignature, paperless statements, account view, and reduced NIGOs

Administrative Functions:

• Answer phones, schedule appointments, and prepare materials for client meetings, if requested
• Keep client management systems up to date with client information using CRMs Redtail and/or Wealth Box
• Accurately complete expense reports on behalf of the financial advisors, if requested

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1+ years of financial industry experience, preferably in wealth management
• Ability to obtain SIE, Series 7 and 66 licenses within 120 days.
• 1+ years of experience in client service with excellent communication skills
• Proven ability to work in a remote environment with a focus on supporting advisors in the Pacific and Mountain Standard time zones with occasional travel (approximately once per year) to build relationships with the advisors that you would support

Core Competencies:

• Strong attention to detail and organizational skills
• Effective oral and written communication; able to explain complex information clearly and simply
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
• Organized with strong attention to detail and problem-solving abilities
• Time management skills with the ability to handle multiple projects and deadlines
• Self-motivated, driven and takes initiative

Preferences:

• Experience with the Microsoft program suite (Outlook, Word, Excel)
• Ability to handle multiple projects with deadlines and analyze/research information
• Possess strong analytical and problem-solving skills

Pay Range: $25.10-$41.83/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.